FAQ's
FAQ's
Delivery
When will my order be delivered?
Standard delivery will be 3-5 working days.
How much does delivery cost?
The flat rate for shipping is £3.45. Orders over £25 qualify for free delivery.
Can you ship abroad?
Yes, this is subject to a minimum order and shipping costs. Please contact us at info@ecogreenliving.co.uk for more information.
What will my item be shipped in?
Depending on the order, it will be packaged in either a compostable shipping bag or a recyclable cardboard box. The self-adhesive packing tape is made from recyclable Kraft paper and can be recycled along with the box.
Cancelled orders
As we are a small company we have limited staff. If you cancel your order before 12pm the next working day we will be able to stop your order. If you cancel your order after the 12pm deadline we will not be able to stop your order as it would of been oicked and packed and on its way. You are entitled to a full refund but you will have to return as per our retruns policy
FAQ's
Wholesale
How do I open an account?
There is no need to open an account, simply head to our wholesale Shopify site: Eco Green Living Wholesale
Is there a minimum order?
There is no minimum order, but delivery will be FREE on orders over £150.
Do you offer discounts?
Contact us at info@ecogreenliving.co.uk to discuss suitable discounts for your business.
Do I need to be a registered company?
No! You do not have to be a registered company to open a wholesale account and order from Eco Green Living.
FAQ's
Subscriptions
Can i cancel my subscription anytime?
Yes of course! You can manage or cancel your subscription from your My Account page.
FAQ's
Build A Box
What is Build A Box?
Build A Box is our flexible subscription that lets you choose at least 3 of your favourite eco essentials
from a curated range and have them delivered automatically on a schedule that suits you — every 1, 2,
or 3 months.
How do I subscribe?
Just head to the Build A Box page, select 3 or more products, choose your delivery frequency, and check
out. You’ll save 20% on every box — no code needed.
What products can I include?
You can pick from a handpicked range of eligible items listed on the Build A Box page.
Is there a minimum number of products required?
Yes — to activate your subscription, you need to choose at least 3 items.
Can I change what’s in my box later?
Absolutely! You can log in any time to swap items, adjust quantities, or update your delivery schedule.
Can I skip or pause a delivery?
Yes — you're in full control. Skip or pause your subscription any time from your account dashboard.
Is there a commitment or cancellation fee?
Nope! There’s no lock-in and no cancellation fee. Cancel whenever you like, stress-free.
How much is delivery?
Delivery is free on orders over £25. If your box total is below that, standard UK shipping is £3.99.
FAQ's
General Product Information
What does compostable mean?
Compostable products are certified to break down completely into non-toxic components (water, carbon dioxide) that will not harm the environment. Our compostable products are proven to break down within 6 months on land and 2 years in the ocean. This can put your mind at ease, knowing that eventually no trace of your purchase will be left on the planet.
What is PBAT?
PBAT (polybutylene adipate terephthalate) is a fully biodegradable polymer. PBAT combines some of the beneficial attributes of synthetic and bio based polymers. It is derived from common petrochemicals- purified terephthalic acid, butanediol and adipic acid. It is fully biodegradable.
When buried in real soil environments, it breaks down completely and leaves no toxic residues behind.
What is PLA?
Polylactic Acid (PLA) is different than most thermoplastic polymers in that it is derived from renewable resources like corn starch or sugar cane. It is therefore fully plant based.
Why is PBAT blended with PLA?
The results indicated that the durability and toughness properties were greatly improved when PLA is blended with PBAT.
Are your products GMO free?
Our compostable cling film is made from a mix of PBAT and PLA which does not include any corn starch material, so it has no relationship with GMO.
Our compostable bags include corn starch material, but the corn starch is GMO free too.
FAQ's
Product Info Compostable Cling Film
What is it made out of?
Our 100% compostable cling film is made up of the following:
• About 97% PBAT (polybutylene adipate terephthalate)
biodegradable & compostable
• about 3% PLA (Polylactide, which is made from
waste corn and other plants) biodegradable & compostable
What is PBAT?
PBAT (polybutylene adipate terephthalate) is a fully biodegradable polymer. When buried in real soil environments, it breaks down completely and leaves no toxic residues behind.
What is PLA?
Polylactic Acid (PLA) is different than most thermoplastic polymers in that it is derived from renewable resources like corn starch or sugar cane. It is therefore fully plant based.
Is it suitable for home composting?
Yes! Our cling film is suitable for home composting as well as industrial composting. Whether home or commercially composted, the bioplastics will break down without creating methane or emitting any toxins harmful to our environment.
Is it certified compostable?
Yes! Our compostable cling film is certified with the European standard EN 13432. This defines the characteristics a finished product must fulfil in order to be recovered through organic recovery. This certificate certifies the product as compostable and fits these criteria:
• is biodegradable under composting conditions.
• disintegrates completely in one composting cycle.
• has no toxic effects and does not release heavy metals over a given value into the compost
• has no negative effect on the composting process itself.
The certificate is achieved through rigorous testing including Disintegration test ; Non-toxic test, Heavy metal content test ; Compost test.
Is it freezable?
We do not recommend using this product in the freezer, there are other green alternatives that suit this more including reusable tubs and beeswax wraps.
Is it microwave safe?
Just like plastic cling film, we do not recommend using this product in the microwave. A simple plate or cover for your food is a better green option!
FAQ's
Product information Laundry Sheets
What are they made from?
Our laundry sheets are made from the following ingredients which are all biodegradable and hypoallergenic!
• Sodium Dodecyl (plant-derived cleaning agent)
• Polyvinyl Alcohol (biodegradable polymer)
• Pure Alcohols C12-C15
• Sodium Dodecyl Benzene Sulphonate
• Trisodium Citrate
• Citric Acid Monohydrate
• Isotridecanol
• Glycerol
• Trisiloxane
• Water
What makes the laundry sheets so eco-friendly?
Unlike many other “green” options in the market, there is absolutely no plastic waste in our packaging or product. A 100% biodegradable product makes our laundry sheets a much kinder and safer laundry detergent solution for the environment, your skin, and your clothes.
-Laundry Detergent Sheet: biodegradable formula, ingredients are paraben-free, dye-free, Chlorine Bleach free, Phosphate free
-Package: eco-friendly and biodegradable Kraft paper box, zero waste
-Printing ink: eco-friendly
Do you need fabric softener?
No you don’t! We find that the laundry sheets are enough to make the clothes clean and soft.
FAQ's
Product Information Recycled Tin Foil
Can it be recycled?
Yes! Our tin foil is 100% recycled and endlessly recyclable- now that’s what we call a circular economy!
How come it takes less energy to produce?
Our recycled tin foil takes 95% less energy to produce than regular tin foil. This is because the foil is made from Post consumer recycled aluminium- meaning it has had a life previously. The extraction of aluminium is very energy intensive, therefore creating more energy and subsequently more carbon entering the earth’s atmosphere.
FAQ's
Product Information Eco-friendly Aprons
What are they made from?
Our 100% compostable aprons are made from Mater-bi. Mater-bi is a compostable bioplastic and is made from a mix of renewable resources such as corn starch, cellulose and vegetable oil. More about Mater-bi as a material can be found here: Mater-bi
FAQ's
♻️ Eco Green Living — CertifiedCompostable Bags
✅ Certified & Credible
• EN 13432 Certified
• TÜV OK Compost (Home & Industrial)
• Fully breaks down into natural elements — no microplastics left behind.
🕒 How Long Do TheyTake to Compost?
• Industrial composting:
✔️ Disintegrates within 12 weeks
✔️ Fully biodegrades within 6 months (at ~58°C)
• Home composting:
✔️ Breaks down naturally within 6–12 months, depending on conditions
💪 Strength & Reliability
• Built to perform: Stretch, carry, swing — no splits or spills.
• Purpose-built: Designed to stay strong until disposal, then break down safely.
• Store smart: Keep in a cool, dry place, out of direct sunlight — use within 12 months for best results.
🎥 See It To Believe It
We’re producing short demo videos to show real-life performance:
• Bags loaded with typical waste
• Stretch & swing tests
• Comparison vs plastic & “biodegradable” bags
⚖️ How Do We Compare?
• Stronger than you’d expect
• Better for the planet than standard plastics
• Certified sustainability that’s real — not greenwash
• Competitively priced for eco-conscious households
✅ Certified & Credible
• Stronger than you’d expect
• Better for the planet than standard plastics
• Certified sustainability that’s real — not greenwash
• Competitively priced for eco-conscious households